John Elton
Vice President of Support Operations
- TinCup Water Solutions
- Digital Transformation
- Oilfield
- +1
Digital Transformation in Oil Field Operations
High Value
Cost Savings
1k+
Reports Generated
20%
Efficiency Gain
LNG / Energy
Streamlined Work Order Automation and Accurate Timekeeping for a Leading Liquid Natural Gas (LNG) Company in North America
Last Updated: June 27, 2026
30–40%
Increase in overall operational efficiency
Accurate
Timekeeping for fair technician payment — replacing manual tracking
ZERO
Missed preventive maintenance schedules — fully automated
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Introduction
This client is a recognized leader in the production and distribution of liquefied natural gas and hydrogen throughout North America. Their field service operations span LNG facility maintenance, equipment servicing, and distribution logistics — requiring precise work order management, accurate technician timekeeping, and real-time visibility into field activity to maintain operational efficiency and billing integrity.
But the workflows connecting field activity to payroll and billing were entirely manual. Work orders were created, tracked, and completed without a system. Technician hours went unrecorded or inaccurately captured — leading to payroll disputes and billing inaccuracies. Parts inventory across multiple locations was untracked. Preventive maintenance schedules were managed manually, risking missed services on critical equipment. The company needed a field service management platform that could automate work orders, deliver accurate timekeeping, and centralize every field transaction — configured for their operation and delivered by the team that built it.
Challenges
- Work ordersmanaged entirely by hand. Creating, tracking, and completing work orders was manual. Every step introduced delays, errors, and bottlenecks that slowed service delivery.
- Technician hours untracked and inaccurate. No system recorded clock-in and clock-out times. Payroll ran on estimates, risking overpayment, underpayment, and disputes.
- Field data invisible to management. Information from the field wasn’t available in real time. Decisions were made on stale or incomplete data.
- Parts inventory unmanaged across locations. No system tracked parts across warehouses and field locations. Stockouts went undetected. Asset and work order inventory was guesswork.
- Preventive maintenance manually scheduled. Equipment maintenance schedules lived in spreadsheets. Missed or delayed services risked equipment failures on critical LNG infrastructure.
FieldEquip deployed a unified field service management platform for this LNG company — covering work order automation, timekeeping, preventive maintenance, parts inventory, and field reporting. Live within weeks. One platform, owned and operated by the team that built it. No third-party integrator.
Capabilities:
- Automated work order lifecycle from creation to completion. Scheduling, dispatching, tracking, and closing work orders run digitally. Supervisors manage the queue and assign tasks without manual coordination.
- Accurate timekeeping for every field technician. Mobile clock-in/clock-out captures exact hours worked. Comprehensive time reports ensure fair, accurate payroll with no manual calculation.
- Automated preventive maintenance — zero missed schedules. System-generated work orders trigger at defined intervals. Equipment maintenance is proactive and reliable, not reactive and manual.
- Parts inventory tracked across every location. Warehouses and field stock managed with automatic low-stock alerts. Item consumption tracked per work order for accurate billing.
- Mobile-first with real-time notifications — online and offline. Technicians receive work order assignments, access customer and asset data, and submit updates from the field regardless of connectivity.
- Customizable reports and real-time dashboards. Inventory reports, timekeeping reports, and work order analytics available on demand. Management decisions based on current, accurate data.
Result
- 30–40% increase in overall operational efficiency. Automating work orders, timekeeping, and maintenance eliminated manual steps across field and back-office operations.
- Accurate technician timekeeping replaced manual tracking. Precise clock-in/clock-out records ensure fair payment for every technician. Payroll disputes and estimation errors eliminated.
- Zero missed preventive maintenance schedules. Automated work orders trigger on schedule. Equipment reliability improved. No services overlooked or delayed on critical assets.
- Parts inventory under control across all locations. Real-time stock visibility with automatic low-level alerts. Stockouts reduced. Asset and work order inventory accurate.
- Real-time field visibility for management decisions. Work order status, technician activity, and field data accessible instantly. Decisions based on current information.
- Platform adoption grew significantly post-implementation. User base expanded as teams experienced efficiency gains. The platform scaled with the operation without requiring additional administrative overhead.
30–40%
Increase in overall operational efficiency
Accurate
Timekeeping for fair technician payment — replacing manual tracking
ZERO
Missed preventive maintenance schedules — fully automated
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